Orders placed after 3pm on Friday or over the weekend are normally dispatched on the next working day (Monday). Saturday morning dispatch may be available but is not guaranteed. Royal Mail does not normally collect on Sundays or bank holidays. For example, an order placed on Saturday afternoon before a Monday bank holiday would normally be dispatched on Tuesday.

We currently ship to the United States using Royal Mail International Tracked and DHL Express. Shipping costs and estimated delivery times are displayed at checkout. International orders may be subject to customs checks, duties and taxes. Whether these charges are prepaid or payable on arrival depends on the shipping arrangement selected.

Shipping to European Union countries is currently suspended while we update our international shipping arrangements. We're working to restore EU delivery as soon as possible. We appreciate your patience and look forward to welcoming EU orders again.

Royal Mail Tracked 24 aims to deliver within 1–2 working days after dispatch, while Tracked 48 aims for 2–3 working days. These are estimated services, not guaranteed arrival dates. Special Delivery by 1pm provides a guaranteed delivery service for eligible working days after Royal Mail acceptance, subject to service terms. Delivery estimates may be affected by weekends, bank holidays and unforeseen courier delays.

Once your order has been dispatched, you'll receive an email containing your tracking details. If your parcel is delayed, missing or arrives damaged, please email hello@lopelocks.com with your order number (beginning LL) so we can investigate and arrange an appropriate resolution.